TransLink opens new customer support middle at Waterfront Station

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TransLink has unveiled a brand new flagship 6,200-square-foot customer support middle at Waterfront Station.

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The middle — painted shiny white with seven-metre ceilings — occupies a outstanding place within the station’s major corridor, within the former places of work of Small Enterprise BC, subsequent to Starbucks.

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Thrice bigger than the present customer support middle at Stadium-Chinatown Station, it’s positioned at Metro Vancouver’s busiest transit hub, with 35,000 folks passing by way of on a median weekday.

The new customer service center at Waterfront Station opens on Friday, September 23.
The brand new customer support middle at Waterfront Station opens on Friday, September 23. Photograph by TransLink /jpg
It will house 30 Translink employees.
It should home 30 Translink staff. Photograph by TransLink

“We should be extra accessible to our clients when and the place they want help, and that is why we’re shifting our customer support middle to Waterfront Station, situated on the intersection of every of our transit modes,” mentioned TransLink CEO Kevin Quinn. In an announcement.

Waterfront Station is the terminus for Skytrain’s Expo and Canada strains. It has direct entry to Seabus, Westcoast Specific, a number of bus routes, and HandyDart pickups and drop-offs. Together with Canada Place, the cruise ship terminal, and historic Gastown close by, Waterfront Station can be a extra accessible location for vacationers.

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Greater than 1 million folks cross by way of Waterfront Station yearly.

The brand new customer support middle formally opens to the general public on Friday, September 23. It should function between 9am and 5pm on weekdays and can make use of 30 workers, together with workers from the Westcoast Specific operations centre.

Transit customers can go to the middle to obtain customer support, buy and obtain energetic Compass playing cards, obtain route-finding recommendation through touch-screen kiosks, pay infraction tickets, and join and obtain keys for bike lockers in TransLink’s system. Translink mentioned.

The brand new middle will substitute the customer support middle on the Stadium-Chinatown station, which can be closed. Nonetheless, TransLink’s Misplaced Belongings Middle will stay in its present location.

The center includes wayfinding assistance via touch-screen kiosks.
The middle consists of wayfinding help through touch-screen kiosks. Photograph by TransLink /jpg
It also includes the original clock installed when the waterfront station was first built in 1914.
It additionally consists of the unique clock put in when the waterfront station was first inbuilt 1914. Photograph by TransLink

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