The WestJet outage has precipitated the cancellation of greater than 200 flights

WestJet says greater than 200 flights have been canceled on account of the system outage this weekend, and extra delays and cancellations “will probably be anticipated” within the coming days.

The outage was attributable to a “cooling concern” on the airline’s major knowledge middle, in accordance with a message to passengers issued Sunday by WestJet govt vp and chief working officer Diederic Penn.

Whereas Penn stated the difficulty has been resolved, his assertion acknowledged that the corporate’s know-how methods are “nonetheless experiencing some instability.”

“Sadly, as a result of scope of yesterday’s community affect, we proceed to see residual disruptions,” Penn’s assertion learn.

“Further delays and cancellations will probably be vital within the coming days, as we work diligently to revive our operations.”

Blame the air-con system

In an interview with CTV Information Channel on Sunday, Penn detailed the cooling drawback, noting that the air-con system within the firm’s knowledge middle shut down round midday Saturday and couldn’t be restarted.

“Consequently, our complete laptop knowledge middle overheated and shut down,” Penn stated. “That is the core of our system, and it, sadly, took 9 hours to restart the system.”

Penn advised CTV Information Channel that 144 flights have been canceled on Saturday and 100 on Sunday, a major disruption that he stated will proceed to have ripple results all through the corporate’s methods this week.

Requested what number of days it could take for WestJet to return to regular, Penn declined to supply a selected timeframe.

“I do not wish to make any false guarantees,” he stated. “We consider it’s going to take tomorrow and probably the subsequent day for every little thing to be regular and secure.”

He stated about 6,500 friends affected by the cancellation nonetheless have to be rebooked, and the airline is including flights to its schedule the place they are often accommodated.

A ‘full assessment’ of deliberate occasions

The airline stated the outage affected its means to share data with passengers.

Many shoppers took to social media to precise their frustration, saying they waited hours in check-in traces and missed connections in consequence.

In addition they criticized the airline for an absence of communication about what was occurring, a criticism Penn acknowledged in his assertion and in an interview with CTV Information.

“On behalf of the whole WestJet workforce, we sincerely apologize to all friends for this surprising disruption to their journey plans and the affect on communication, our means to relay data,” Penn stated. “We deeply remorse this weekend’s extraordinary occasions that prevented us from offering the expertise our friends deserve.”

The airline says it’s at present “experiencing very excessive quantity” on its cellphone, electronic mail and social media help channels, and asks friends to verify the WestJet app or the corporate’s web site for up to date data on their flights.

“In an effort to help friends with pressing journey plans, we’re asking all different friends to chorus from contacting us till 72 hours previous to their flight to make sure we’re in a position to prioritize calls,” Penn stated.

“Re-accommodation choices for all affected friends will probably be communicated by way of electronic mail as quickly as potential. Sadly, we’re unable to help friends arriving at our airports for re-accommodation.”

Penn stated the airline is conducting a “thorough assessment” of the incident.

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