TELUS Picks Up Clients in Q3 After Rogers Community Shutdown

TELUS had a very good third quarter with YoY development in all segments. The earnings name centered on the shortage of churn on this quarter and the dependability of the TELUS community, with out direct reference to the Rogers nationwide outage that brought about a standstill within the nation in early July. However cell gross additions throughout Q3 2022 have been the very best for TELUS since earlier than the pandemic. Whereas TELUS noticed nice success in its cell phase, different segments reminiscent of IoT, TV and wireline additionally noticed vital development this quarter.

TELUS Q3 2022 Adds Gross

Data Supply: TELUS

TELUS continues to maintain churn low; Increase 5G Protection by 23%

  • Whereas emphasizing buyer loyalty and low churn, TELUS highlighted that that is the eighth quarter out of the final 11 the place postpaid churn was under 0.80%. The quarter noticed 0.73% churn for the postpaid phase and 0.95% when mixed with the pay as you go phase.
  • Cell phone ARPU elevated 2.3% YoY. That is attributed to the adoption of 5G+ plans that prospects are upgraded to. The early launch of the iPhone 14 sequence can even assist increase ARPU as carriers are the dominant gross sales channel for these gadgets.
  • Service income grew 4.2% YoY. Cellular community income additionally rose 6.8%. Roaming revenues proceed to extend to method pre-pandemic ranges as individuals proceed to journey and soak up roaming expenses. Upgrading to 5G+ plans additionally contributed to the rise in cell community income.
  • 5G enlargement has progressed quickly for TELUS, with complete 5G inhabitants protection rising 22.8% to 29.6 million in comparison with LTE’s 37 million.

TELUS Q3 Mobile subs 2022


Development within the class of related gadgets is slowing down

  • Linked gadgets have been an enormous phase for TELUS over the previous yr, with gross sales of smartwatches, tablets and different IoT gadgets rising on the provider. Gross sales of related gadgets noticed a 15.1% improve from Q3 2021.
  • Wireline noticed 36,000 web web additions, not as robust as final yr’s 46,000 web additions. The variety of web subscribers noticed a YoY improve of 6.3% in Q3 2022.
  • Extra web TV noticed an enormous development in 18,000, up 8,000 from final yr to lead to a 4.9% YoY improve.

TELUS continues to strengthen its place in Well being and Security

  • Healthcare has change into a spotlight for TELUS exterior of the wi-fi business as COVID-19 proves the necessity for higher connectivity within the healthcare system. TELUS has been in a position so as to add 1.7 million digital healthcare members to its Lifeworks community up to now yr. It might probably accommodate as much as 60.4 million individuals.
  • Safety instruments and memberships additionally noticed a spike this yr for TELUS, with complete service subscribers now reaching 950,000, a 22.9% YoY improve. Ecosystem OEMs reminiscent of Google have developed good doorbells and residential cameras with connectivity to smartphones, which has elevated this phase considerably.
  • New international metrics present a 19.3% income improve for TELUS’ expertise and gaming segments. With the recognition of cloud and cell, this metric will invite elevated focus from operators.

Total, TELUS has been profitable this yr, not solely rising its wi-fi market but additionally quickly increasing different companies in sectors reminiscent of healthcare and safety. TELUS is on monitor to fulfill the 2022 pointers set on the finish of final yr. TELUS has achieved its goal of 10% development in adjusted EBITDA and 9.9% development in working earnings YoY. The mixed goal will be achieved in This autumn when robust gross sales of flagship gadgets proceed to drive the market and roaming prices proceed to rise and journey turns into simpler world wide with the gradual lifting of the COVID-19 lockdown.

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