Sobey’s Pharmacies, different grocers undergo from IT issues

Stellarton, NS –

Grocery shops throughout Canada owned by Nova Scotia-based Empire Co. Ltd., together with the Sobeys chain, continued to expertise laptop issues Monday that made it troublesome for some prospects to seek out prescriptions.

The Stellarton, N.S.-based firm launched a short assertion confirming that “IT techniques points” have been affecting sure pharmacies, though it mentioned shops remained open and weren’t experiencing important disruptions.

Some in-store providers, nonetheless, have been working intermittently or with delays, though Empire didn’t clarify what that meant.

Technical difficulties have been reported throughout the first weekend.

On Sunday, Sarah Emery of Hansport, N.S., mentioned she was unable to fill a prescription for migraine remedy due to a pc glitch at close by Lawton Medicine Pharmacy, a subsidiary of Empire Co. workers there with a web based system. Down for a couple of days, she mentioned.

Emery mentioned they instructed her they might fill the prescription, however she must pay out of pocket as an alternative of charging it to her insurance coverage.

“They mentioned a pc downside prevented them from with the ability to course of well being plans,” Emery mentioned in an interview Sunday. “To allow them to course of your prescription … however they can not really ship it to completely different insurers.”

It could have price her between $200 and $300 to fill the prescription, so she went to a different pharmacy for assist. That pharmacy did not have the nasal spray he wanted. “I have been mendacity in mattress at the hours of darkness all day,” she mentioned.

In the meantime, Empire mentioned Monday it was making progress to repair the IT points however was unable to find out when the problems can be resolved.

With roughly $30.5 billion in annual gross sales and 130,000 workers, Empire’s stores steady of 1,598 shops below varied banners embrace IGA, Safeway, Foodland, FreshCo, Wants, Thrifty Meals, Rachelle Berry and Bonchoix.

“At Sobeys, the wants of our prospects are at all times our prime precedence,” mentioned Pierre Saint-Laurent, the corporate’s chief working officer, in a press release. “Our sole focus is at present on correcting this concern and we’ll present additional updates as related info turns into obtainable.”

Empire operates over 1,500 retail shops in all 10 provinces.

This report by The Canadian Press was first printed on November 7, 2022.

— With information from Rob Drinkwater in Edmonton.

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