Residents and companies on the EE cellular community within the space surrounding the small rural hamlet and civil parish of Leaveland in Kent (England) have complained after a fault with the operator’s native mast left them with no usable 4G connection, in addition to a poor sign in different areas (by way of different masts) , for 2 weeks and counting.
The scenario appears to have began across the starting of November and, for the previous few weeks, EE’s standing examine for its native community has indicated that there’s certainly “service drawback“within the space, regardless of additionally promising to ship”Good service in 16 hours, however some repairs take a bit of longer.” Sadly, that message stays unchanged over time.
The mast itself is shared with Three UK as a part of a community sharing effort with EE (MBNL – Cell Broadband Community Restricted) and Checker Three additionally acknowledged that they “repair an issue“within the space:”I apologize for any inconvenience you could have skilled. Our engineers are engaged on a close-by mast, which suggests the remainder of our community is dealing with extra visitors than normal.”
The pole in query (eNB ID 29293 at 51°15’32.13″N, 0°52’9.83″E) seems to be sitting on the sting of a discipline inside a non-public residence. In line with locals, the Property and EE are already in discussions. Engineers reportedly attended final week, however as a result of they did not notify the property, they discovered the gate locked – it was only a backyard gate.
Tim Higgs, Native Broadband ISP for Rural Kent (B4RK), mentioned:
“It’s extremely irritating after offering enterprise prospects with tremendous quick Fastened Entry LTE broadband service utilizing the one mast we are able to get a sign on till we have had no service for nearly 2 weeks and EE can not seem to get entry to the mast.
What’s extra irritating is that the one different 4G community out there is Three and they’re additionally on the identical pole and likewise beneath. I’ve ordered Starlink meals for my enterprise prospects affected by this outage, however the estimated supply date is November 21-27. However I am beginning to assume that Starlink will likely be delivered earlier than EE fixes the mast.
We raised the difficulty with EE, however they surprisingly provided no remark, besides to substantiate that it’s a Cellnex The positioning and its staff are nonetheless attempting to rearrange entry by way of the owner’s consultant. We suspect that the present wayleave would most likely enable them to climb over the common farm gate to realize entry.
Nevertheless, on this nation it’s at all times most secure and well mannered to rearrange entry first, in order that the engineer is chased away by farmers with weapons, who in any other case assume they’re doing one thing unhealthy (sadly criminals typically assault farms and don’t faux to be. engineers). However within the meantime, native properties and companies proceed to endure.